Shipping Policy

Shipping Policy for The Vintage Courier

1. Overview
Welcome to The Vintage Courier, where we strive to provide you with a seamless and enjoyable subscription letter experience. Our shipping policy ensures that your letters are delivered promptly and securely.

2. Subscription Delivery
- Frequency: Each Subscription letter is sent out once a month.
- Dispatch Days: All letters are dispatched on the Tuesday after a subscription payment is processed, to ensure a consistent delivery schedule.
- First Letter: Your first letter will be shipped within 5 business days of subscribing.

3. Shipping Areas
- We deliver across all of Australia, including metropolitan and rural areas.
- We also deliver to the US, UK and New Zealand. 

4. Shipping Costs
- All shipping costs are included in your subscription fee for Australian Residents. There are no additional charges for shipping within Australia.
- Shipping outside of Australia will incur an additional cost. This cost will be added at the cart.

5. Tracking and Delivery
- Please allow 3-7 business days for delivery in metropolitan areas and up to 10 business days for rural areas.

6. Missed/Damaged Shipments
- If a letter is missed, damaged, or not delivered, please contact us within 7 days of the expected delivery date for assistance.

7. Changes to Shipping Address
- Changes to your shipping address can be made by emailing letters@thevintagecourier.com Please update your address at least 5 days before your next scheduled dispatch.

8. Cancellation Policy
- You can cancel your subscription at any time. However, any letters dispatched prior to cancellation are non-refundable.

9. Customer Service
- For any queries or concerns regarding shipping, please contact our customer service team at letters@vintagecourier.com

10. Updates to Shipping Policy
- The Vintage Courier reserves the right to update this shipping policy. All subscribers will be notified of any significant changes.

Thank you for choosing The Vintage Courier for your subscription letter!